12 Month Guarantee Terms & Conditions

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If any part of the vehicle should fail in use during the Guarantee Period, we will repair the vehicle to a condition in no way inferior to its condition at the start of the Guarantee Period, subject to the following terms and conditions.
 
 

Terms

 
1. The Guarantee Period applies for 12 calendar months from the date that the RV Super Centre sale and purchase agreement is signed.
 

GST

 
2. All dollar amounts expressed in this contract are inclusive of GST (where applicable).
 

Conditions

3. The following conditions apply to the RV Super Centre Guarantee:

i) As a condition of this guarantee, you are required to contact us immediately and follow our instructions if your vehicle displays any warning lights, warning symbols and/or warning messages. Failure to do so will result in the guarantee cover being void.

ii) Some items/products have a shorter life expectancy than others and require more attention. If these items (itemised in clause 4) require repair or replacement in the first 12 months of ownership, you will be subject to pay a vehicle owner contribution (dependent on the age of the product that requires repair or replacement). Refer to clause 4.

 

Contribution Clause

 

4. If any of the items listed below fail whilst in use during the period of the Guarantee, RV Super Centre will require a contribution to the cost of repairs or replacement.

The items that are subject to the Contribution Clause are as follows: 

  • Refrigerators
  • Refrigerators/freezers
  • Freezers
  • Gas cookers
  • Gas Ovens
  • Water heaters
  • Communication & Entertainment systems
  • Reversing cameras
  • Solar power systems
  • Aerials and satellite dishes
  • Diesel
  • Space or fuel heaters
  • Gearboxes and transmission systems
 
The age of the vehicle at the time of purchase will determine the contribution amount, please see below:
 
  • Aged 0-3 years $NIL
  • Over 3 years and less than 5 years $350
  • Over 5 years $400
 

Exclusions of the Guarantee

 
5. The following exclusions are not covered in this guarantee:
 

iii. Rim, paint, upholstery, heated seats, any remote controls, or any cosmetic items.

iv. Batteries, tyres, exhaust system, chassis, panels, catalytic converters, DPF filters, fuel tanks, water tanks, bulbs, keys, air bag suspension, seats and seating mechanisms, brake pads, brake shoes,  brake linings or brake rotors.

v. Repairs to or replacement of the vehicle’s shock absorbers or mountings, air bags and air bag components.

vi. Clutch assembly and all associated components (manual gearbox only); flywheel.

vii. Drive belts; glow plugs; spark plugs.

viii. Consumables required (for example oils, filters, and fluids) as a result of the repair of any component covered by this guarantee.

ix. Cam belt or cam chain replacement and any damage resulting from defective cam belts or cam chains, where the cam belt or cam chain was not previously replaced in accordance with either our or the vehicle’s manufacturer’s recommendation. Any fault or defect identified in a recall by the manufacturer of the vehicle; any design fault or any fault or defect existing at the time the vehicle was purchased, and any damage resulting from these faults or defects.

x. Repairs to or replacement of components carried out without our prior authorisation.

xi. Repairs to or replacement of components required as a result of wilful damage, neglect or abuse of the vehicle.

xii. Repairs to or replacement of components required as a result of failure to take reasonable care of the vehicle including following a failure of the vehicle. 

xiii. Repairs to or replacement of components required as a result of the vehicle being involved in an accident.

xiv. Repairs to or replacement of components required as a result of the use of incorrect fuel or fluids (including the following when not recommended by us or the manufacturer of the vehicle: 

  • use of fuel with a non-approved octane rating
  • use of  biofuel.)

xv. Repairs to or replacement of components also covered by any insurance policy or warranty.

xvi. Repairs to or replacement of components required as a result of external forces including, without limitation, contamination, water damage, fire, natural disaster, atmospheric conditions, rodent damage, stone strike, corrosion, rust or the perishing of any part of the vehicle.

xvii. Any vehicle failure whilst the vehicle is being used as a taxi, courier vehicle, shuttle, delivery vehicle, or any vehicle used for hire or reward.

xviii. Diagnostic costs to determine the cause of the failure including dismantling and re-assembly costs if the repairs to or replacement of components are not covered under this guarantee.

xix. Any electrical or mechanical items that were installed after the date of the RVSC Sale and Purchase agreement by any party unless those items were installed by RVSC or one of their appointed agents and any failure arising from these items. 

xx. Any consequential loss or damage.

 
 

Limitations of the Guarantee

 
6. The cost of repairs RV Super Centre makes to your vehicle will be limited to the retail value of repairs as set out in the Guarantee coverage categories below. The aggregate of the amounts the RV Super Centre will pay during the Guarantee period will not exceed the current market value of your vehicle at the time of the most recent failure.
 
Any cost(s) above the coverage limit, will be the responsibility of the vehicle owner. The vehicle owner will therefore be required to pay the difference.
 

i) Category A

From the date of signing your RVSC Sale & purchase agreement:

  • First registered owner
  • Cab/chassis was manufactured less than 12 months ago

Vehicle coverage up to $20,000, except for exclusions in clause 3.

i) Category B

From the date of signing your RVSC Sale & purchase agreement:

  • Has travelled less than 250,000 km AND
  • Cab/chassis was manufactured less than 15 years ago

Vehicle coverage up to $5,000, except for exclusions in clause 3 and in respect to the items listed in Clause 4.

i) Category C

From the date of signing your RVSC Sale & purchase agreement:

  • Has travelled less than 375,000 km AND
  • Cab/chassis was manufactured less than 15 years ago.

Vehicle coverage up to $3,000, except for exclusions in clause 3 and in respect to the items listed in Clause 4.