Returns Policy

IMPORTANT NOTICE: All returned products must be in its original packaging, in new condition and resaleable.

 

If you change your mind or you have ordered the wrong product, we are happy to provide a refund or store credit within 7 days of receiving your order or the date collected in store. We can even find the right replacement product for you.

However, please choose your product carefully as we do not refund if you change your mind after 7 days, if the product has been installed or if the product is not resaleable.

Once received back in store, product will be checked before refund/credit is processed. Please note that refunds can take upto 5 business days to process.

All refunds are processed via your original form of payment.

Guide to Return Process - Change of Mind/Order Mistake

Should you wish to return a product because it is not what you wanted or have just changed your mind. Please get in contact with the store that you purchased it from.

You are then responsible for either physically taking or couriering it back to the relevant store.

Store	Email Address	Physical address
Auckland	Auckland@rvsupercentre.co.nz	13 Manu Tapu Drive, Auckland Airport
Hamilton	Hamilton@rvsupercentre.co.nz	12 Foreman Road, Avalon, Hamilton
Palmerston North	Palmerston@rvsupercentre.co.nz	486 Rangitikei Street, Cloverlea, Palmerston North
Christchurch	Christchurch@rvsupercentre.co.nz	159 Orchard Road, Harewood, Christchurch
Queenstown	Queenstown@rvsupercentre.co.nz	50 Lucas Place, Frankton, Queenstown
Online	Online@rvsupercentre.co.nz	13 Manu Tapu Drive, Auckland Airport

Guide to Return Process - Courier Damage*

Please check your order within 24hours of delivery to ensure no damage was caused during transit and contact us immediately on 0800 52 00 55, or via our website chat, choosing the relevant store or online department that your original purchased was from.

We will then ask for you to send photographic evidence of the damage. An insurance claim will then be made to the courier/freight company, and if accepted, it will be their responsibility to collect the damaged product.

A replacement product will be immediately dispatched to you

*Please note: if you see damage on the delivered box/bag - you can refuse to sign for delivery!

Guide to Return Process - Warranty Claim

Please contact us ASAP if you have a warranty claim on 0800 52 00 55, or via our website chat, and we will arrange collection of the item at no cost to yourself.

An email with instructions will then be sent to you - you will need a printer to print the return courier label.

Your product will then be tested and assessed. One of our team members will contact you ASAP with the results and how to proceed.

Guide to Return Process - Change of Mind/Order Mistake

Should you wish to return a product because it is not what you wanted or have just changed your mind.  Please get in contact with the store that you purchased from via 0800 52 00 55, or via our website chat, or the online team.

You are then responsible for either physically taking or couriering it back to the relevant store or warehouse.

Guide to Return Process - Incorrect Order

Please contact us ASAP if you have received an incorrect order on 0800 52 00 55, or via our website chat, and we will arrange collection of the item at no cost to yourself.

An email with instructions will then be sent to you - you will need a printer to print the return courier label. Once it has been received in store, the correct product will be immediately dispatched to you.

We promise to protect your rights under the Consumer Guarantees Act and the Fair Trading Act The Acts.